Tag Archives: Shopper Loyalty

Re-posted with permission from Supermarket News | By Jim Hertel   Channel migration is slowing as alternative channels mature. In 1988 the traditional grocery channel, led by traditional supermarket, still commanded the lion’s share of sales generated from grocery and consumable... View Post
Re-posted with permission from Supermarket News | By Craig Rosenblum The term “omni-channel” has become so pervasive that it may soon be added to the list of phrases found in the corporate game, Buzzword Bingo. While there’s no disputing its importance, I find it odd that there are so... View Post
The Consumer is King There are two kinds of retailers − Those that clearly understand that the consumer is calling the shots; and those that soon will. Changes in the marketplace are occurring at unprecedented rates. In fact, change has become so pervasive that many retailers are opting to... View Post
You'll be amazed at how big Kroger is by Sarah Gardner; featuring Jim Hertel Cincinnati-based Kroger, the world’s fourth-largest retailer, is firing on all cylinders these days.The stock price is way up, and so are sales. Last year, Kroger pulled in $98 billion in sales. That’s almost... View Post
How Supermarkets can Win-Back their Market Share Willard Bishop recently published its annual The Future of Food Retailing report. As expected, the supermarket channel continued to lose market share to non-traditional formats such as mass/club, drug, and convenience stores. As illustrated below,... View Post
Competitive Edge is a monthly journal providing actionable insights into the ever-changing world of consumer goods retailing. Topics focus on a variety of challenges currently facing retailers and consumer packaged goods manufacturers including growth strategies, new product launches, pricing,... View Post
Supermarket executives admit to spending more on price strategy and price communication than ever before. Yet shoppers still believe prices are too high. Download this month's edition of Competitive Edge to learn about the pricing traps that may be pushing your shoppers away. Go to... View Post
The Loyalty Disconnect There is no doubt that the customer is in charge of the shopping experience at retail today.  Retailers now have to work feverishly to provide shoppers what they want, when they want it and the way they want it.  Unfortunately, many retailers do not truly understand... View Post